Refund & Cancellation Policy

At BMT: Book My Turf, we strive to provide a seamless and satisfactory booking experience for our users. However, we understand that circumstances may arise where you need to cancel a booking and request a refund. This Refund Policy outlines our guidelines and procedures regarding refunds.

1. Cancellation and Refund Eligibility

Refund eligibility varies depending on the cancellation policy of the respective turf venue. Please refer to the specific cancellation policy displayed during the booking process for details. In general, refunds may be available under the following circumstances:
Cancellations made within the specified cancellation window provided by the turf venue.
Instances where the turf venue is unable to fulfill the booking due to unforeseen circumstances, such as maintenance issues or inclement weather.
Refunds are typically processed back to the original payment method used for the booking.

2. Processing Fees

Refunds may be subject to processing fees or administrative charges imposed by BMT or the payment processor. Any applicable processing fees will be deducted from the refund amount.

3. Refund Process

To request a refund, please contact our customer support team at team@bmtbookmyturf.com and provide the necessary details, including your booking information.
We will review your request and process the refund in accordance with the cancellation policy and applicable terms and conditions.
Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

4. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at team@bmtbookmyturf.com.